Terms of Service

In Store return terms:

Check-in Fees are always non refundable. Other merchandise products have a 5-day return window. A 20% restocking fee will apply to ALL opened items unless the item is defective. If paying by credit card, your refund will be issued to the same account. PROACTECHS reserves the right to deny any return, and returns are subject to approval.

Service and Repair Terms of Service:

Proactechs guarantees all labor and parts for a period of 90 days from the date of completion of the repair.
Proactechs will not be liable for any damage caused by fire, theft, accident, or any other cause, which is beyond its control.

Proactechs nor its employees will be held responsible for any cables or accessories that are not related to the repair.

Data loss can occur at any time during repair or data transfer. Therefore, Proactechs recommends that customers back up data prior to checking a computer in for any service or repair. Proactechs and its employees make no guarantees as to the integrity or recoverability of any data. Proactechs makes no warranty as to the success of any recovery or backup attempt thereof or whether any of the data, programs, or other information on the disk can or will be recovered, either in whole or in part, nor whether such data, programs, or information may be usable after the recovery or backup process.

Upon completion of the service, diagnostic, or repair, the customer must pick up the equipment and pay Proactechs any balance owed within 30 days of Proactechs attempting to contact him or her through the phone number or email address provided during device check-in. Any equipment not retrieved within 60 days will become property of Proactechs unless Proactechs agrees to other terms in writing.